How to set up shipping on Facebook Marketplace (New Zealand)
Practical step-by-step guide for New Zealand sellers: check shipping availability, create a shipping-enabled listing, choose couriers, pack and send, and handle payments and pickup options safely.
Quick takeaway
Check whether Facebook Marketplace shipping is available for your NZ account. If it is, enable the Shipping/delivery option when you create a listing, set a shipping fee or free shipping, and follow Facebook’s process to buy labels or provide tracking. If Marketplace shipping isn’t available, offer postage in your listing and arrange shipping yourself using NZ Post/CourierPost or a private courier, get tracked delivery, and only ship after payment has cleared. For local pickup, meet in public places and accept cash or secure electronic payments — PocketMoney can be a quick card-on-phone option for NZ sellers who don’t want a full EFTPOS machine.
Check if Facebook Marketplace shipping is available for your account (option appears when creating a listing).
If available: select Shipping/delivery, set fee and handling time, buy label or add tracking; mark as shipped after posting.
If not available: specify 'postage available' in the listing, calculate and charge postage separately, use tracked NZ couriers, and ship after payment clears.
For pickup: choose a safe public meeting spot, accept cash or electronic payments (bank transfer or card via PocketMoney).
Always use tracked delivery, keep proof of postage, and communicate through Marketplace messages to reduce scams.
Before you start: check if shipping is available to you
Facebook Marketplace does not offer shipping in every region or to every account. The fastest way to know is to start a new listing and look for a Delivery or Shipping option. If you see an option to offer Shipping or to choose Delivery method, it may be available for your account.
If the Shipping option is not present, you can still sell and post items — you just have to arrange postage yourself and communicate details in the listing and messages.
- Open Marketplace → Create new listing → See if Delivery/Shipping is an option.
- You may need to sell as an individual or business differently; Linked accounts or business seller settings change available features.
- If shipping isn’t available, set clear postage terms in your listing (e.g., 'Postage available: buyer pays NZ Post tracked cost').
How to create a listing with shipping enabled (step-by-step)
If shipping is available to your account, follow these steps when creating your listing so buyers can choose delivery at checkout.
If Marketplace handles checkout and labels, the checkout flow will collect the buyer’s address and give you an option to buy a label or add tracking.
- 1) Create listing: choose 'Item for sale', add photos, title, description and price.
- 2) Location & category: set your location (city/suburb) and appropriate category.
- 3) Delivery method: select 'Shipping' or 'Shipping and pickup' depending on what you want to offer.
- 4) Shipping details: set a shipping fee (or free shipping), handling time and any size/weight info if required.
- 5) Post-sale: buy the label through Facebook if offered, or arrange your own postage and add tracking to the order.
- 6) Mark as shipped in Marketplace and provide the buyer with tracking number.
If Facebook shipping isn’t available: how to offer and manage postage yourself
Many NZ sellers arrange shipping outside of Marketplace. Be clear in your listing about postage costs, processing time, and which courier you’ll use.
Charge postage separately (add to the total or request payment before shipping) and always use tracked services for proof of delivery.
- Write postage terms in the listing: who pays, expected cost range, and handling time.
- Weigh and measure the packed item (or estimate) to get accurate quotes from couriers before confirming the sale.
- Recommended NZ options: NZ Post (CourierPost for parcels), local courier services, and other parcel operators — compare price and tracking options.
- Buy postage online or at the post shop, print a label, and get a tracking number to share with the buyer.
- Do not post items until payment has cleared into your account, and keep your proof of postage.
Packing, posting and tracking: practical tips
Pack items securely to avoid damage. Use appropriate boxes, padding, and tape. For fragile items, mark the box and consider insurance if the item is high value.
Using tracked delivery protects both you and the buyer. Keep photos of the packed item, the postage label, and a receipt from the courier or post shop.
- Use a kitchen scale for small items or visit the post shop to weigh and measure accurately.
- Include a simple invoice or note inside the package with your contact details (avoid adding personal addresses in public listings).
- Photograph the item before packing and the sealed parcel as extra proof.
- Choose signature-on-delivery for high-value items and consider transit insurance if available.
Handling payments and pickup options (including Facebook checkout and PocketMoney)
When Facebook processes shipping and checkout, payment and secure processing are handled by Facebook. If you’re shipping outside Facebook’s system, agree payment terms with the buyer before posting.
For local pickup, meet in a busy public place and accept cash or a real-time bank transfer only after completing the handover. If you prefer card payments without a traditional EFTPOS machine, PocketMoney is a simple NZ option to accept card payments via phone — useful for market stalls, garage sales or contactless pickup sales.
- If using Facebook checkout: follow Facebook's instructions; they typically release payout after the item is delivered or according to their schedule.
- If managing payment yourself: require cleared bank funds before you post. Avoid overpayment and unusual payment requests.
- Acceptable in-person methods: cash (count it carefully), bank transfer (confirm funds), or card-on-phone solutions like PocketMoney if you want card payments without an EFTPOS terminal.
- Keep all communication in Marketplace Messenger so there is a record of sale terms, address and postage instructions.
How to price and charge for shipping
Shipping cost depends on weight, size, distance and speed. Add packaging and handling time in your calculation. Be transparent to avoid disputes.
If you’re unsure, include a postage estimate in the listing and tell buyers you will confirm postage before dispatching.
- Calculate: actual courier cost + packaging + handling. Example: small parcel NZ Post $8–$12 + $1–$3 packaging.
- Offer fixed shipping if most buyers are local and parcels are similar size; otherwise charge based on actual postage cost.
- Consider offering free shipping and building the average postage cost into your item price for simplicity.
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- This article is a practical NZ-focused how-to for sellers who want to add shipping to Facebook Marketplace listings or handle postage themselves.
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FAQ
Can I ship items on Facebook Marketplace in New Zealand?
It depends. Facebook Marketplace shipping is not available to all accounts and regions. Start creating a listing and look for a Shipping or Delivery option — if it appears, you can enable it. If it doesn’t, you can still sell and arrange postage yourself by stating 'postage available' in the listing and organising delivery outside of Facebook’s shipping system.
What couriers should I use in New Zealand and how much will postage cost?
Common options include NZ Post (CourierPost for parcels) and local courier companies. Cost depends on weight, size, distance and speed. For small parcels expect a low double-digit dollar cost; larger or heavier items cost more. Weigh and measure the packed item and compare prices online or at the post shop before confirming postage to the buyer.
Should I accept payment before shipping and what payment methods are safe?
Yes — only ship after you have received and confirmed payment unless you are using Facebook’s checkout that guarantees payment. Safe methods: cleared bank transfer, Facebook checkout, cash on pickup, or card payments processed via secure services. Avoid cheques and suspicious payment requests. For local buyers who want to pay by card but you don’t have an EFTPOS machine, PocketMoney is an option in New Zealand to accept card payments via phone in a simple way.
How do I add shipping cost to my Marketplace listing?
If Facebook shipping is enabled, you can set a shipping fee during listing creation. If it’s not available, add clear text in your listing like 'Postage available — buyer pays tracked postage' and calculate postage separately once you know the buyer’s address and parcel size. Confirm the exact postage cost and receive payment before posting.
What should I do if the buyer says they didn’t receive the item?
First check the courier tracking number to confirm delivery. If the parcel shows delivered, share the tracking details with the buyer and, if needed, contact the courier for proof of delivery. If you used Facebook checkout, use Facebook’s help and resolution tools. Keep all evidence—messages, proof of postage, photos—ready for any dispute or insurance claim.