Account access
Sign-in links, backup login and getting back into your PocketMoney account.
PocketMoney Support
How can we help?
Clear, human help for account access, getting set up and taking payments.
EMAIL SUPPORT
Talk to a real person.
Send us what happened and we’ll help you work out the next step.
[email protected]What we can help with
Start with the bit that’s getting in your way.
Stripe onboarding
Identity checks, bank details and understanding what Stripe still needs from you.
QR checkouts
Trouble creating, downloading, emailing or reopening a customer payment code.
Payments & receipts
Payment status, payout timing, refunds, receipts and support messages.
Payments are processed by Stripe
PocketMoney helps you see what’s happening.
If a payment, verification or payout is held up, we can explain the status and point you to the right next step. Stripe makes the final processing and verification decisions.
Payment confirmed Shown in PocketMoney instantlyFunds pending Processing with StripePayout available Ready for your bank account